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DJI Drone Warranty Terms and Conditions

  1. The following conditions must be met for warranty service:
    1. During warranty period, product is used normally, as intended by the manufacturer;
    2. No unauthorised disassembling, modification or installation has been performed;
    3. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering;
    4. Valid proof-of-purchase, receipt or order number.
  2. The following conditions are NOT subject to warranty service:
    1. Crash or burning caused by non-manufacturing factors;
    2. Damage caused by unauthorised modification, disassembling or shell opening;
    3. Damage caused by improper installation, or incorrect use of operation despite the guidance of manuals;
    4. Damage caused by unauthorised modification of circuit, mismatch or misuse of battery and charger;
    5. Damage caused by any flights which didn't follow the instructions of the manuals;
    6. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.);
    7. Damage caused by operating the unit in an electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation, etc.);
    8. Damage caused by operating the unit in a known environment with interference from other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.);
    9. Damage caused by operating the unit with a weight greater than safe takeoff weight;
    10. Damage caused by forced flight when components have been aged or damaged;
    11. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts;
    12. Damage caused by operating the unit with a low charged or defective battery.
  3. Warranty period for Phantom, Inspire, Mavic and Matrice series:
PRODUCT MAIN COMPONENTS WARRANTY PERIOD
Mavic Pro, Phantom 3 Series, Phantom 4 Series Main Controller 12 Months
Gimbal Camera 6 Months
Vision Positoning System 6 Months
Propulsion System (excluding propellers) 6 Months
Remote Controller (without built-in screen) 12 Months
Remote Controller (with built-in screen) 6 Months
Battery 6 Months and less than 200 charge cycles
Battery Charger 6 Months
Frame No Warranty
Propellers No Warranty
Inspire Series Gimbal Camera (including X5S, X4S, X5R, X5, X3, Z3) 12 Months
Whole Units (except for gimbal camera and battery) 12 Months and less than 200 flight hours
Battery 6 Months and less than 200 charge cycles
Inspire 2 Battery Charger 9 Months
Inspire 2 Battery Charging Hub 9 Months
Inspire 1 Series Battery Charging Hub 6 Months
Remote Controller 12 Months
Propellers and Propeller Mounting Plates No Warranty
CINESSD (480GB) 12 Months and less than 150TB Total Bytes Written
CINESSD (240GB, 120GB) 12 Months and less than 75TB Total Bytes Written
CINESSD Card Reader 12 Months
Osmo Series Gimbal Camera 12 Months
Handle 12 Months
Battery 6 Months and less than 400 charge cycles
Battery Charger 12 Months
Battery Charging Cable (Osmo Mobile) No Warranty
Matrice Series Central Board 12 Months
Remote Controller 12 Months
Motors 6 Months
Battery 6 Months and less than 200 charge cycles
Matrice 600 Battery Charger 6 Months
Matrice 600 Battery Charging Hub 6 Months
Frame No Warranty
Propellers No Warranty